"Hearing the Voice of the Shingo Principles"

• Solutions to the serious questions of sustainability for continuous improvement initiatives.

• Descriptions of key principles leaders must understand to create a sustainable culture of excellence.

• Detailed descriptions of the role leaders and managers play in creating sustainable cultures of excellence.

• An engaging guide to discussion topics so that teams of leaders and managers can discuss each of the key concepts and principles in a way that will deepen understanding and broaden engagement.